At Arecov Mexican Pharmacy, we keep returns and refunds simple and focused on eligibility and fast communication. You can ask to return an order within 14 days if you aren’t happy with it, as long as you haven’t opened or used the item. First, please get in touch with our support team so we can check if the item qualifies and tell you what to do next for your order.
Key points to keep in mind
- 14-day return window
- Returns apply only to unopened, unused products
- If the wrong product arrives, contact us immediately so we can correct the mistake
- Our team guides you through the return process from start to finish
To start a return, use the contact form, email, or phone on our website to get in touch with us. Our customer service team is available Monday through Friday, 9 AM to 5 PM CST. Please give us your order number and a brief description of what happened and what you got so we can handle the request correctly.
If the issue is a fulfillment error, such as receiving the wrong item, reporting it quickly is important because we work to correct the error as soon as possible. For general dissatisfaction or a change of mind, we will confirm eligibility under the 14-day, unopened and unused standard and then walk you through the return and refund path that applies to your case.